Purchase and Refund Policy



1.1 We are Smarta Rewards Limited (trading as Smarta Rewards), a company registered in England and Wales. Our company registration number is 06333278 and our registered office is at North House, Elland Road, Churwell, Leeds, West Yorkshire, LS27 7QZ (“we”, “us” or “our”).

1.2 We operate a website, available at the URL https://www.smartarewards.com (“website”).

1.3 We partner with listed retailers (“Partners”) to operate a network which, subject to certain terms and conditions, offers a range of rewards, discounts and vouchers (the “Rewards Network”).
1.4 These Membership Terms (and the additional conditions detailed in clause 2) (“conditions”) form the basis upon which you, the person accessing the website (“you”, “your” or in accordance with condition 3.5 “member”) are permitted to access the Rewards Network.

1.5 We offer a membership, which gives you full access to the Rewards Network.
1.6 Membership is facilitated through our website and (for the payment of an additional fee in accordance with condition 6 of Terms & Conditions of Membership) the use of a pre-paid VISA card (the “Visa Card”), whereby points may be earned and redeemed as you purchase goods and/or services from Partners in the Rewards Network and/or facilitate the payment of points and/or cash to other members and/or third parties (“Points”) (the “Membership”).

1.7 Our VAT number is 208812711.

1.8 To contact us, please email sales@smartarewards.com or telephone our customer service line on 0330 124 3190.


2.1 These terms of use refer to the following additional terms, which also apply to your use of our website:

a) our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate;

b) our Cookies Policy, which sets out information about the cookies on our website. And

c) the terms and conditions of our Partners in the Reward Network (see condition 5.4); and

d) the terms and conditions of the Visa Card issuer (see condition 6.4 for further details).

e) the terms and conditions of Membership, which sets out information about general membership of Smarta Rewards.


3.1 E-commerce - Smarta Rewards Limited offer a full on line e-commerce facility whereby you can purchase items and or services from the company.

3.2 Cooling off Period - All items purchased are done so as a Business 2 Business transaction and therefore the agreement to purchase is binding at the point payment is made. As this is a commercial transaction you understand it is not subject to the fourteen (14) day right to cancel afforded to general consumers

3.3 VAT - All items purchased are subject to VAT at the prevailing rate which will automatically be added at the point of sale and the amount allocated for VAT will be clearly displayed.

3.4 Settlement of Invoices - Your liability in respect of the invoices raised is only fulfilled at the point the entire amount is paid


4.1 Option of payment - You may pay our company in one of two ways: -

4.1.1 By bank transfer – the details of the account for payment to be remitted to is always detailed on the invoice. Where you have previously purchased items from the company, it is your responsibility to check the details are the same as previously used as the company may have changed its bank details since the last time you had cause to make payment.

4.1.2 By Credit Card – using the on line facility.

4.2 Cleared Funds - Payment is only considered complete when Smarta Rewards is in receipt of cleared funds. Where payment is made by Bank Transfer this will normally be same day however where payment is made by Credit Card this may take up to three (3) working days.

4.3 Charges – Where payment is made by Credit Card, Smarta Rewards reserves the right to add any processing charges incurred by Smarta Rewards from the Credit Card company to the amount charged. At all times Smarta Rewards will be transparent with this charge and only pass on the same amount as Smarta Rewards is being charged, which may vary from time to time.


5.1 Purchased Items - All items purchased from Smarta Rewards Limited are supplied at the point of sale.

5.2 Marketing & Digital Advertising – All marketing campaigns are done so under the instruction of and in agreement with you the client. No guarantees are ever provided as to the successful outcome of any campaigns and therefore you accept all campaigns are done so completely at your risk

5.3 Rewards Points – Rewards points are provided to you upon the receipt of cleared funds. Upon receipt these maybe distributed as you see fit. Smarta Rewards has no right of recourse of these points.


6.1 ¬No Refund - Smarta Rewards Limited offers a no refund policy

6.2 Agreement and acceptance - Your payment of your invoice whether by bank transfer and or by credit card confirms your understanding, acceptance and agreement of this no refund policy.

6.3 Prior to Payment - Where payment is made by Credit Card you will be asked to confirm your acceptance of this no refund policy prior to your being able to complete the payment process.

6.4 Spurious Claims - Should you attempt to make a refund claim against the credit card company you understand Smarta Rewards will

6.4.1 Provide this as confirmation of your agreement to purchase on a no refund basis to the credit card company;

6.342 Smarta Rewards may suspend and or terminate service provision to your company.


7.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.

7.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these conditions.

7.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

7.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

7.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Version 1.0 May 2019.